The Enterprise Asset Management Administration role contains people who are generally responsible for entering information, often for other maintenance employees. Information entered may include Work Order resource transactions, Work Order completion details, and Time and Labor hours. This person might have limited maintenance knowledge and is generally responsible for supporting the maintenance department by handling information entry.
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The Enterprise Asset Management User is anyone in an organization who may access eAM. This might include an employee who uses Work Requests to report problems, a Plant Manager who accesses eAM to review high cost assets and their work history, as well as a Maintenance User, such as a technician who accesses the Maintenance User Workbench to review his/her daily work assignments.
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The Self-Service Work Requests User is a person in an organization, often an employee (not involved in the maintenance department), who uses Work Requests to report maintenance problems. This person also uses Work Requests to check the statuses of problems that he/she has reported.
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The Maintenance User is a maintenance person who is generally responsible for completing tasks that are assigned on a Work Order. This person reports maintenance problems using Work Requests, troubleshoots on jobs, and works on a team with other maintenance workers.
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The Maintenance Super User is generally a Maintenance Planner or Supervisor and is often defined as a "super user". A Maintenance Planner plans and schedules maintenance jobs, manages and balances workloads over time, manages preventive maintenance strategy and scheduling, manages material requirements, monitors availability, and coordinates strategies with other departments, such as Operations, Purchasing, and Inventory. A Supervisor manages a crew of maintenance workers, assigns jobs based on workers' abilities and availability, inspects and verifies work, communicates with other departments, knows the current status of all jobs and assets, and is responsible for environmental health and safety.
This person has extensive knowledge of the Enterprise Asset Management system and is responsible for creating and scheduling work orders, including Preventive Maintenance work orders. This person updates work orders, orders parts, and completes operations and work orders.
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